Clarifying a Product Roadmap
Reframed priorities through user insight, aligning leadership on what to build next—and what not to.
I'm a design researcher with a passion for bringing meaningful improvements to people's lives through technology.
For me, UX research is about more than improving basic usability. It's about making sure that the right things get built, and that users are seeing real value.
Organizations often stall not from a lack of vision, but from trying to navigate complexity without a map. I take questions and find insights to map a clear path forward. Together, we can get your team going in the right direction.





Whether you're defining a product roadmap, untangling a complex service experience, or aligning a team around what to build next, the work starts with shared understanding. Clarity is not a luxury, it's a prerequisite.
Reframed priorities through user insight, aligning leadership on what to build next—and what not to.
Led the creation of a comprehensive evaluation framework to assess the user experience of AI-powered features.
Drove ongoing improvements to a key engagement feature, increasing its potential to retain and motivate users.
User interviews ⬩ Usability testing ⬩ Surveys ⬩ Analytics ⬩ Heuristic evaluation ⬩ A/B Testing ⬩ Diary studies
Service blueprinting ⬩ Stakeholder engagement ⬩ Journey mapping ⬩ Co-design facilitation ⬩ Jobs-to-be-done
Product discovery ⬩ Roadmap development ⬩ Competitive analysis ⬩ Success metric evaluation ⬩ Feature prioritization
Conference talks ⬩ Panel participation ⬩ Workshop facilitation ⬩ Corporate training sessions ⬩ College course instruction
If you are working through ambiguity, making a critical decision, or need a clearer understanding of your users, I can help.
jhjmilner@gmail.com