Find clarity.

Research to guide you through the fog of uncertainty.

Julia Milner, UX Researcher, Service Designer

Hi. I'm Julia.

I'm a design researcher with a passion for bringing meaningful improvements to people's lives through technology.

For me, UX research is about more than improving basic usability. It's about making sure that the right things get built, and that users are seeing real value.

Organizations often stall not from a lack of vision, but from trying to navigate complexity without a map. I take questions and find insights to map a clear path forward. Together, we can get your team going in the right direction.

A photo of Julia Milner

Replace assumptions with evidence.

Whether you're defining a product roadmap, untangling a complex service experience, or aligning a team around what to build next, the work starts with shared understanding. Clarity is not a luxury, it's a prerequisite.

Services

User Experience Research

User interviews ⬩ Usability testing ⬩ Surveys ⬩ Analytics ⬩ Heuristic evaluation ⬩ A/B Testing ⬩ Diary studies

Service Design

Service blueprinting ⬩ Stakeholder engagement ⬩ Journey mapping ⬩ Co-design facilitation ⬩ Jobs-to-be-done

Product Strategy

Product discovery ⬩ Roadmap development ⬩ Competitive analysis ⬩ Success metric evaluation ⬩ Feature prioritization

Speaking & Education

Conference talks ⬩ Panel participation ⬩ Workshop facilitation ⬩ Corporate training sessions ⬩ College course instruction

Let's work together

If you are working through ambiguity, making a critical decision, or need a clearer understanding of your users, I can help.

jhjmilner@gmail.com